I was just reading Gutterflower's latest post, and it reminded me about something i've been thinking of lately. It's a concept that's hard to explain, but it involves choices, space, personal idiosyncrasies, personalities, social groups, religions, age and basically everything else that makes each of us so very different to the other. |
Sunday, 13 April 2008
Choices
crafted by
Confab
at
17:41
10
musings
Wednesday, 9 January 2008
If I Was Prabhakaran...
...I would be thinking to myself that this armed war type of thing has been going on for a while with not much success. I must prove to those southern buggers that I'm a nice, like-able kinda guy. Cause if the South believes I'm a trustworthy, decent chap, they might actually consider me as a plausible alternative to dearly beloved Mahinda. |
Thursday, 29 November 2007
Road Rules 101
A little while ago, I stepped out of commons with the missus after gorging down one of those delightfully sinful chocolate things. You know, the one that's slightly hard, but is made of a brownie casing, with chocolate mousse in the middle and icing sugar sprinkled on top. Wow! |
Friday, 20 April 2007
Death by Bureaucracy
What a bright and sunny morning. Stark contrast to the heavy rains of last week. But the gloom of exams still hangs over. Short of notes. 5 days to go. Headed over to the Open University first thing in the morning so that i could buy a few books and then head to work. I get there at 2 minutes to 9. Obviously, the shop was closed. My private sector punctuality was a mismatch to his public sector career. The King of the bookshop entered his court at a quarter past 9. Smart looking chap. I underestimated his insight into his job. See, he manages the bookshop for all the subjects taught at the Open Uni, so there are a bloody lot of books there. So i never expected him to know what I was looking for. But lo and behold, I had to only mention the subjects and he swiftly pulled out what i needed. Maybe government servants were on the ball after all. hmm. He starts writing out what I thought was a receipt. I pull out my wallet. Count out the cash. He hands me the paper he was scribbling on. Tells me to take it upstairs (which is a bit of a distance away considering his throne was at the back of the building) and pay it at the finance department. Sweet. Maybe I shouldn't have underestimated him cause he was only following orders and he did what he had to do well. But I should've known his department was going to spring this one on me. But I made the mistake of underestimation again. See, I thought I could stroll into the finance department, pay the thing, come back, get my books and go. How wrong I was. So I go up to the cashier and surrender the paper. He takes one look at it, gives it back and tells me to get it signed from an office "over there". So i head "over there" and ask the first guy I see who should I get this signed from. He points me over to a table which is surrounded by many eager ladies pulling at goodies that lay on the table as if it were a screaming nugegoda vedor's ware on a saturday afternoon. So this lady seated behind the desk, who was the nugegoda vendor's substitute, quickly puts away a saree and jumps when she sees me there with my paper. She quickly signs it, obviously embarrassed like a nugegoda vendor when caught selling fake goods. Then she points me to another "over there" and tells me to get it signed again by a manager. At this point I'm thinking WHY? So I go to the manager. He pulls out a calculator and checks to see whether the King (remember him?) has got the amount right. He signs it. I heave a sigh of relief. Head over back to the cashier who takes about 15 minutes to write out the actual receipt. Finally I get it and head back to the King who is in the middle of a long chat about the cricket with 3 others in his court. He takes the receipt without looking at how much I had paid, hands me the books, and finally i'm on my way... Why couldn't he have taken the payment in the first place? Wouldn't that make the whole process alot more productive for both myself and the department? Bloody red tape...You'll be the death of me. |
crafted by
Confab
at
09:51
0
musings
Labels: Customer Service, Red-Tape, Sri Lanka
